Returns and Cancellation 2018-05-08T09:22:55+00:00

Returns and Cancellation


4.1 If you wish to cancel your order:
(a) you can notify us by email to before we have dispatched the goods to you; or
3.3 Our prices are reviewed periodically and the next review will be on 01/06/2018.
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason at any time within 14 working days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4.4 Right to cancel You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us [Bathrooms at Source Ltd, 128 Garratt Lane, Wandsworth, London, SW18, 4DJ. England and, where available, 0208 870 0066 and] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
4.3 will not apply in the following circumstances: – in the event that the product has been used or fitted unless it is faulty. The provisions of this clause 4.4 do not affect your statutory rights.

  • You have a right to a 14 day cooling off period from the day you have received the goods in which time you can cancel and return your order for a full refund.
    We will only accept returns that are in the same “as new” condition that they were sent out in.
    This only applies to items which have not been fitted unless they are faulty.
    PLEASE NOTE: All Zucchetti products are non-returnable (unless faulty) as they are a special order product.
  • You can cancel your order by emailing us at (please include your order number and name).
  • THE ONLINETEAM is responsible for returned goods and they can be contacted on 020 8870 0066 or email us at
  • If you cancel the order within the cooling-off period you the customer are responsible to for the cost of returning the item.
  • For after-sales service please phone 020 8870 0066 and Ask for the ONLINE TEAM.
  • The address to use for any returns, correspondence or complaints is.

Bathrooms at Source (WEB) 
128 Garratt Lane,
SW18, 4DJ. England.