Shipping & Delivery Details
We ship goods to all areas of Mainland UK including Northern Ireland and Isle of Man and to some European countries.
For shipping costs to the Channel Island or other UK islands and outside the UK please contact us at 0208 870 0066 and ask for our ONLINE TEAM
Or you can email us firstname.lastname@example.org
Saneux, Hudson Reed, Ultra and Bathroom Origins (Sonia & Gedy accessories) products are mostly dispatched directly from those companies
And you should receive those orders within one week. And often within a couple of working days.
If you live near London then the Saneux deliveries are often the next working day.
PLEASE NOTE: The Simpsons, Roman, Bauhaus, Hudson Reed, Ultra and Saneux items delivered direct to you are of a fragile nature and MUST be checked for any damages within 24 Hours of receipt of the delivery.
If there is any damage on these items please email email@example.com informing us of any damage.
Vado and Crosswater products are sent on the day we receive them (normally 1 – 2 working days after you place your order) by
Express Delivery (using Parcelforce24) – within 2 to 4 working days.
Some products have specific delivery guidelines outside of those above – including products within the brand ranges already mentioned. Please check the individual product description to see if the delivery guidelines differ from those outlined on this page.
A Signature will be required on delivery of your goods. If there is no one available to sign for your goods a card will usually be left advising you of what action needs to be taken.
This usually involves collection the item from your local Royal Mail Depot (You can normally rearrange a delivery date or collection with Parcelforce through the email or text you get from them).
We cannot be held liable for delays in delivery due to third party.
The Bottom line is nearly all customers will receive their items within one week.