Delivery 2018-04-05T16:52:23+00:00

Shipping & Delivery Details

We ship goods to all areas of Mainland UK including Northern Ireland and Isle of Man.

For shipping costs to the Channel Island or other UK islands and outside the UK please contact us at 0208 870 0066 and ask for out ONLINE TEAM

Or you can email us

Simpsons, Bauhaus, Saneux, Hudson Reed, Ultra and Bathroom Origins (Sonia & Gedy accessories) products are mostly dispatched directly from those companies

And you should receive those orders within one week. And often within a couple of working days.

If you live near London then the Simpsons, Bauhaus and Saneux deliveries are often the next working day.

PLEASE NOTE: The Simpsons, Roman, Bauhaus, Hudson Reed, Ultra and Saneux items delivered direct to you are of a fragile nature and MUST be checked for any damages within 24 Hours of receipt of the delivery.

If there is any damage on these items please email informing us of any damage.

Vado and Crosswater products are sent on the day we receive them (normally 1 – 2 working days after you place your order) by
Express Delivery (using Parcelforce24) – within 2 to 4 working days.

A Signature will be required on delivery of your goods. If there is no one available to sign for your goods a card will usually be left advising you of what action needs to be taken.

This usually involves collection the item from your local Royal Mail Depot (You can normally rearrange a delivery date or collection with Parcelforce through the email or text you get from them).

We cannot be held liable for delays in delivery due to third party.

The Bottom line is nearly all customers will receive their items within one week.

5. Delivery and payment 5.4 Information on available payment methods What to do to be compliant Kindly inform about the available payment methods at the latest at the beginning of the ordering process, i.e. your shopping cart.
It is not sufficient that the consumer becomes aware of this at a later stage of the ordering process. HINT: Creditcard and PayPal are selectable in the ordering process. obligation textual change technical change Audit Report

9 5. Delivery and payment

6. Ordering process 6.1 Products are distinctly shown & overview of costs is given What to do to be compliant As the last step of the ordering process, please provide an order summary page showing the ordered products, the additional delivery costs, the eventual costs for the chosen payment method and any other cost that may be charged by the shop itself or by a third party. Currently, the order is completed when you click on “pay now” at the PayPal environment. This is not permissible.
Reference: Ordering Process by choosing PayPal -> Forwarding directly to PayPal. Do you need more support? The below screenshot shows a sample order page: 6.2 Correct naming of order button What to do to be compliant Kindly rename the button that submits the order.

The Consumer Contracts Regulations require the button to be called “order with obligation to pay”, “buy” or similar. The current wording “place order” is not sufficient. Reference: Ordering Page Do you need more support? The button can be labelled as follows: “Order with obligation to pay” OR “Buy” obligation textual change technical change Audit Report
10 6. Ordering process

6.5 The supplier’s identity in the order confirmation e-mail What to do to be compliant Kindly make sure that your identity (your name as a sole trader or the name and legal form of your company respectively) is properly provided in any email communication with the customer: Bathrooms at Source Ltd. Reference: Order confirmation e-mail – Bathrooms At Source Ltd : New Order # 800000328 obligation textual change technical change Audit Report 11 8. Additional points 8.1 Clear referral to GTC in shop and ordering process What to do to be compliant Please add a clear reference to the terms to your ordering process in a way that the consumer’s attention is drawn to them before the order is submitted. This could be done for example by placing a link to the terms along with a checkbox into the last page of the ordering process.