Shipping & Delivery Details


We ship goods to all areas of Mainland UK including Northern Ireland and Isle of Man.

For shipping costs to the Channel Island or other UK islands and outside the UK please contact us at 0208 870 0066 and ask for out ONLINE TEAM

Or you can email us


Simpsons, Bauhaus, Saneux, Hudson Reed, Ultra and Bathroom Origins (Sonia & Gedy accessories) products are mostly dispatched directly from those companies

And you should receive those orders within one week. And often within a couple of working days.

If you live near London then the Simpsons, Bauhaus and Saneux deliveries are often the next working day.

PLEASE NOTE: The Simpsons, Roman, Bauhaus, Hudson Reed, Ultra and Saneux items delivered direct to you are of a fragile nature and MUST be checked for any damages within 24 Hours of receipt of the delivery.

If there is any damage on these items please email informing us of any damage.


Vado and Crosswater products are sent on the day we receive them (normally 1 - 2 working days after you place your order) by

Express Delivery (using Parcelforce24) - within 2 to 4 working days.

A Signature will be required on delivery of your goods. If there is no one available to sign for your goods a card will usually be left advising you of what action needs to be taken.

This usually involves collection the item from your local Royal Mail Depot (You can normally rearrange a delivery date or collection with Parcelforce through the email or text you get from them).

We cannot be held liable for delays in delivery due to third party.

If your goods cannot be delivered for any reason and returned to us, the cost of the goods will be refunded in full less a £9.99 charged to cover packing and administration cost.


The Bottom line is nearly all customers will receive their items within one week.



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